Shipping
We print every piece to order in Portland, OR, and ship it carefully to your door.
US shipping options
| Option | Delivery | Price | Carrier |
|---|---|---|---|
| Unframed prints | Ships within 2 business days | Included in the price | USPS Ground Advantage / UPS Ground |
| Framed pieces | Ships within 5–7 business days | Included in the price | USPS Ground Advantage / UPS Ground |
United States shipping is included in every price — there is no shipping charge at checkout. Times are business days and are measured from order confirmation, so they already include the days we spend making the piece.
Processing time
- AI generation: instant — you see and approve the preview before checkout.
- Unframed prints: ship within 2 business days of order confirmation.
- Framed pieces: ship within 5–7 business days of order confirmation (frames are built to order).
International
We currently ship within the United States only. Email support@portraits.com with your country and we'll tell you when that changes.
Tracking
We'll email you if we need anything to finish your order. Want to know where your piece is? Email support@portraits.comwith your order number and we'll tell you exactly where it is — a person reads it, and you don't need to open a ticket anywhere.
Packaging
Unframed prints ship in rigid mailers with corner protectors and a sleeve of acid-free tissue. Framed prints ship in double-wall corrugated boxes, suspended inside a foam cradle so the frame and glazing move as one unit. We use 100% recyclable materials where possible — no foam peanuts, ever.
If it arrives damaged
Photograph the box and the piece within 7 days of delivery and email support@portraits.com. We'll ship a replacement at no cost — you don't need to return the damaged piece. See our returns page for the full process.
PO boxes and APO/FPO
PO boxes are supported for unframed prints only (USPS size limits). Framed orders require a street address. APO/FPO military addresses are welcome for all unframed sizes up to 18×24; allow an extra 5–10 business days.